US

FAQ

**Holiday Shipping Update**

We know the holidays can be a stressful time, so we’re working in overdrive to make sure your Soundwaves Art delivery is as seamless as possible.

Shipping times vary by country, and given the volatility of Covid, our shipping partners have warned us delivery times will be hard to predict and could be extended this holiday season.

  • The last day to order a FRAMED artwork with guaranteed delivery by Christmas Eve is 11/30 . Reminder that framing is only available in the US and UK.
  • The last day in the US and UK to order an UNFRAMED artwork with guaranteed delivery by Christmas Eve is 12/15.
  • At this time, we do not offer express shipping for orders.
  • All customers are notified and given tracking information when their print ships. Framed prints ship 14-20 days after an order is placed. Unframed orders are typically shipped within 7-10 days of the order date.

About The Artwork

How do you make the artwork?

All of our artwork is created by Tim Wakefield. To create each of his Soundwaves Art pieces Tim colors, distorts, and manipulates the actual sound waves of songs through a proprietary art process he has created and honed for over a decade. The artwork you see is made from a snippet of the sound wave of each song, making them a true collaboration between Tim and the musician who created the song. 

Do you really donate your profits?

Yes! We have donated over $3M to charity since we started this project. The profits from each print go directly to the non-profit listed on its product page. We mostly focus our fundraising on a few key areas: refugee rights, environmental stewardship, social and racial equality, music education, and disaster relief.

How do I know the artwork is actually signed?

Integrity, honesty, and upholding our reputation are paramount to us. Over the past decade, we have been able to work with more than 300 world famous musicians. There is no way we would have been able to make it in the music industry without a sterling track record of honesty and transparency. 

Since we started this project over 10 years ago, every single one of our pieces has been hand signed by the associated artist, unless otherwise stated. We also include a Certificate of Authenticity with each print to certify they are hand-signed. 

What’s the difference between“prints” and“originals?”

Each print measures 24″  x 24″ and is hand signed by the musician. They are part of a larger run of prints,  typically with 50-100 copies signed in total. Our Originals measure 40″ x 40″ and often feature a lyric or the title of the song written by the artist in addition to their signature. These are much more limited edition – often there is only one Original created per design. Originals sometimes come in alternate color palettes or wave designs to the prints. 

The prints you have from my favorite band are marked sold out. Will you get more in stock?

Though we can never make any promises, we always propose second runs of sold out prints to bands. It all comes down to the band’s schedule and willingness to sign again. That said, sometimes we have a few extra artists proofs or damaged copies in storage that we can sell one-off.

Can I buy these prints to resell?

Though we do not completely forbid the resale of Soundwaves prints, we reserve the right to refuse to sell to customers who have explicitly stated they intend to resell our artwork. We also reserve the right to freeze or cancel purchases if a buyer purchases 10 or more of the same piece of art without a proper explanation. 

Can I commission a one-off piece from you?

We love doing commissions! Our commissions can either be 40 x 40, 30 x 30, or 40 x 16.5 inches and include up to three rounds of revisions so we can be sure it’s a piece you love.

Because of the labor needed to make a one-off piece (as opposed to a print we’ll make and sell 100 of) the price is a bit more than our standard prints. If you’re interested in learning more, contact info@soundwavesartfoundation.com

My print has a small scratch on it. What gives?

We quality check each print before it goes out to make sure it meets our artistic standards. That said, these prints are being handled by many musicians and signed in active environments – often backstage right before the band goes on. Though it is very uncommon, occasionally artists will lightly scratch the canvas in the act of signing. We think it’s part of the charm of the piece!

If you think we may have missed something, email info@soundwavesartfoundation.com and we are happy to work something out.

Shipping, Framing, and Customer Service

What is the best way to get in touch with you with questions?

The best way to get in touch with us is via our email – info@soundwavesartfoundation.com We also monitor our facebook and instagram inboxes regularly if you prefer to DM us.

I placed an order but need to change my shipping address. How do I do that?

No problem! Send us an email at info@soundwavesartfoundation and if we haven’t already prepared your order for shipment we’ll get it updated.

I forgot to order a frame for my print, is it too late?

If we haven’t prepared your piece for shipment, we can still add a frame to the order. Email us at info@soundwavesartfoundation.com to get the process started.

I already have my print but I wish I had gotten it framed, can I send it back? How does it work?

Better late than never! If you’re in the US this is not a problem. Email us at info@soundwavesartfoundation.com to get the process started.

Do you have recommendations I should provide to my framer?

We recommend finding a framer experienced with stretching canvas. Unfortunately we have had a few customers who have had prints damaged by framers inexperienced with stretching and framing canvas. We always put a layer of foam on the framing surface to protect the print from touching anything abrasive. Our preference is to set the print in a floater frame. If the framer has any questions we are happy to consult them via email at info@soundwavesartfoundation.com

My framer messed up my print. Can you send me another?

Because all of our artwork is very limited edition, we are very rarely able to send replacement artwork. If something does happen to your print while being framed, please get in contact and we’ll see if there is anything we can do to make it work.